If in the eventuality your vehicle is a total loss, we will aim to obtain a true market value of your vehicle and obtain the value payment from the third party insurance company directly.
Total Loss
Once your vehicle has been inspected by one of our expert engineers, we will handle the entire process which includes the more complicated task of liaising with the at fault parties’ insurance company to make sure they agree to cover all of the subsequent costs. We will negotiate liability and liaise with any witnesses and do any necessary investigation to strengthen your claim against the at fault parties’ insurance company.
Other solutions
Credit Hire
We operate a fleet of over 200 vehicles and partner with some of the UK’s largest hire providers meaning we are able to deliver a high-quality vehicle replacement service at a time and location to suit
our customers.
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Repair Management
We notify the at fault insurance provider and organise repairs via our manufacturer approved repair centres.
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Recovery & Storage
We aim to get your vehicle recovered swiftly, wherever your vehicle may be and stored at one our many secure storage facilities whilst investigations are underway.
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Insurer Liaison
Our handlers deal directly with the at fault drivers insurance and make sure your own policy is not impacted. We will negotiate liability and liase with any witnesses to strengthen your claim as best as possible.
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Total Loss
Obtaining an expert engineers report on the true market valuation of your vehicle in line with all mandatory regulations.
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FNOL
Our First Notification team offer 24/7 on hand support to drivers nationwide. We focus on making sure the correct decision are made promptly during these early stages to aid with overall claim cost mitigation.
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TP Intervention
We aim to make contact with the third party within 15 minutes of the FNOL call. If the initial contact attempt is unsuccessful, a second attempt is made within two hours, and an email is sent to the third party within 24 hours.
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Do not contact your own insurer following an accident
Speak to us first and find out why