A totally free service that keeps your own policy completely clean in the event of a road traffic accident.
End to end accident management solutions for individuals and enterprises.
Like-for-like, same-day replacement vehicle
No excess to pay – average saving £348*
We act for you, Not the insurer
Personal Services
Have you been involved in a non-fault accident? Have a look at what we can do to help you.
Hire Vehicle
We look to provide a comparable vehicle as soon as possible enabling you to get back on the road and back to normality urgently.
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Repair Management
We notify the at fault insurance provider and organise repairs via our manufacturer approved repair centres.
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Insurer Liaison
Our handlers deal directly with the at fault drivers insurance and make sure your own policy is not impacted. We will negotiate liability and liase with any witnesses to strengthen your claim as best as possible.
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Total Loss
Obtaining an expert engineers report on the true market valuation of your vehicle in line with all mandatory regulations.
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Business Solutions
Include our expert accident management aftercare product as a benefit to your leasing services. Your customer will then have peace of mind with a comprehensive accident management service on their vehicle.
Broker
We can offer a full accident management service for your clients. FNOL, repairs, total loss and recovery. Let our experienced claims handlers look after your clients.
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Leasing
Include our accident aftercare product as a benefit when closing sales. Your customer will have peace of mind with total accident cover.
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Fleet
Our fast-action approach will minimise claim costs and off-road times. All claims are managed by our team of experienced claims handlers.
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Repairer
We can offer a full accident management service to your clients. You deal with the vehicle repairs and let CC Response do the rest.
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CC Response enjoy ensuring our customers are provided with hassle-free service causing zero inconvenience.
Our expenses are paid for directly by the at-fault driver's insurance provider. Since we are completely independent and do not have affiliations to insurance companies, we are able to ensure that our clients get the best results possible following the incident, most notably, at no extra cost to them.
Fantastic company and would be happy to use again and recommend to others. Initial call was great, whole process was really simple and everybody helpful and explained things well. The company got a fantastic outcome for us, something our insurance company weren't particularly helpful about. Honestly would not hesitate to use them again.
Went above and beyond assisting to resolve my claim, professional, friendly and very helpful throughout Providing quality courtesy car till claim resolved. would highly recommend to to anyone who needs assistance really couldn't thank the company staff enough for all there help and all they have done for myself. Many thanks again.
Very pleased with the whole experience. I was in a hire car the same day that I first called. I felt very confident leaving the whole process in their hands. I would definitely recommend using this company.
Don't go through your insurance company. My insurance company did not act quickly or efficiently when I reported my accident so I went down the accident management route. Glad I did, was in a replacement car the next day.
I have a great experience with the MotorClaimLine. They have provided me with a car in just a day, the claim itself got sorted in less then a month. Fingers crossed no one drives into me, but if they do i will use MotorClaimLine again. No fees, they get the third party insurance to pay for the work so you don't need to worry about fees. Thank you MotorClaimLine and hope to not use you again.
Had an accident in my Porsche Macan (only 1 month only) motor claims line claimed of the other drivers insurance saving my no claims bonus and excess they also provided me with a lovely Range Rover while my car was off the road! Couldn’t recommend more
Had an accident in my Porsche Macan (only 1 month only) motor claims line claimed of the other drivers insurance saving my no claims bonus and excess they also provided me with a lovely Range Rover while my car was off the road! Couldn’t recommend more
After an Accident most think to call their insurance. We’re changing our clients minds.
It's completely FREE
All costs are recovered from the other parties insurer, so it doesn’t cost you a penny.Save £££
Nearly all of our customers saved money by using us to manage their claim.Quick turnaround
We offer our clients replacement vehicles on the day the claim was made. We get you back on the road within 24 hours, that’s a promise!Our Process
Call us after your accident before you contact your own insurer.
1
Like-4-Like
We provide you with a comparable replacement vehicle.
2
Insurer Notification
We notify the insurer of your claim and that we represent you.
3
Approved Repairs
We organise the repairs with a manufacturer approved repairer.
4
Insurer Negotiation
We negotiate an admission of liability from the third-party insurer.
5
Claim Conclusion
We deliver your vehicle back to you and collect the hire vehicle.
Making A Claim With Us Is Simple
With CC Response, our clients can enjoy instant service without the need to wait on hold for hours, no getting patched through to call centres in other countries, and you won’t have to complete long and complicated forms.
If you want to enquire about making a claim with CC Response, then all you have to do is get in contact with our experienced, UK-based team of claims handlers. From there you will be asked to provide some further information, and our team will handle the rest.
Three of the most common questions we hear
Don't worry, my own insurance company will deal with it
The other guys insurance has said they'll deal with everything
Will I lose my no claims bonus?
View all FAQs
Don't worry, my own insurance company will deal with it
Naturally, this is often your first response. However, most big insurers use ‘accident management companies’ to deal with claims.
These companies act on behalf of the insurer and are tasked with keeping the insurer’s costs down, rather than getting you your full entitlement. The only way to ensure you get your full pay-out and keep your policy clean is to call us today.
The other guys insurance has said they'll deal with everything
We usually hear this when the other party’s insurer believes the accident was their driver’s fault. This is good, but giving them control over your claim gives them control over your pay-out. This is not in your best interests, so make sure you call us as soon as possible to ensure you have control over your claim and get the compensation you deserve.
Will I lose my no claims bonus?
No, we make sure your own no claims bonus is not affected in any way. We also make sure your risk profile and premium with your own insurer are unaffected. If you use your own insurer, even when the accident is not your fault, this can still negatively impact your policy and increase your annual premium. Call us today to make sure this doesn’t happen.
Do not contact your own insurer following an accident
Speak to us first and find out why